Damages for Motor Freight Shipments
Larger items including 8' and 12' lighthouses and most furniture pieces will be delivered by Motor Freight Curbside Delivery. Items shipped by this method will be delivered to your curbside. Please note that Motor Freight Delivery does NOT include unpacking the item, placement, assembly, or removal of packaging material. Some accessories and furniture items delivered via motor freight will require some assembly. Easy to follow assembly instructions are included.
Please note that, for all Motor Freight Deliveries, you must be present to sign for, and inspect, your order. A driver will call ahead to schedule a delivery time window.
Inspecting Your Delivery
Chesapeakecrafts.com offers quality products, and makes every effort to ensure that these products are packaged and delivered by the most reputable and qualified shipping companies. Despite these precautions, the possibility does exist that your order may arrive with minor transit damage. It is imperative that you inspect your order for damages before signing the freight bill.
When your order arrives, take time to inspect it to ensure that
It is imperative that you make a report of any damage or defect immediately upon delivery by noting the problem on the shipping company’s Bill of Lading and contacting Chesapeakecrafts.com via email.
Please do not discard the original packaging materials. Chesapeakecrafts.com is unable to accept responsibility for any shipping damage that has not been noted on the Bill of Lading, or reported more than 24 hours following delivery. If the driver will not wait for you to inspect it then sign the form and print the the following statement "Driver will not wait for inspection"
Fed Ex or UPS Address Change Correction Charges:
If the customer does not provide Chesapeakecrafts.com with the full and correct address at the time of order and Fed Ex or UPS charges Chesapeakecrafts.com for a Change of Address Correction then the customer will be responsible for those fees. Chesapeakecrafts.com will automatically charge your credit card for this charge and a $10.00 handling fee to cover our cost and fees. We will provide the customer with any documentation from the shipping company showing the address they provided and the correct address.
Damaged Procedures for Fed Ex or UPS:
IMPORTANT: DO NOT RETURN DAMAGED MERCHANDISE to Chesapeakecrafts.com. Inspection must be made on your premises. Returning items VOIDS any possibility of an adjustment. All original packing materials must be kept even if there is no apparent damage to the shipping carton.
Damages for Fed Ex or UPS Shipments
Upon receipt of supporting documentation from Fed Ex or UPS, we will replace lost or broken goods at no additional charge to the customer.
Please follow the instructions provided below and in all cases send an e-
Include the carrier (Fed Ex or UPS), invoice number, date of delivery, extent of damage, and any additional information regarding the problem to ensure the claim process goes smoothly.