Returns
1.
No Returns on special order lighthouses, Yard
Ornaments, Assembly & Light Kits, Beacons, or Do-It-
Yourself Plans.
2.
We will not accept any returned item that was altered
or adjusted in any way.
3.
Multiple Piece Shipment Damage: If one part of your
shipment is damaged and you now decide you want to
return the entire order then it is the customers responsibility
to pay for all return shipping of the non damaged items. You
will also be responsible for all original shipping on the non
damaged items. This now simply turns into a return order.
Again your damaged portion will be covered but the other
non damaged items are now a customer return and those
rules will apply.
Fed Ex or UPS Address Change Correction Charges:
If the customer does not provide Chesapeakecrafts.com with
the full and correct address at the time of order and Fed Ex
or UPS charges Chesapeakecrafts.com for a Change of
Address Correction then the customer will be responsible
for those fees. Chesapeakecrafts.com will automatically
charge your credit card for this charge and a $10.00
handling fee to cover our cost and fees. We will provide the
customer with any documentation from the shipping
company showing the address they provided and the correct
address.
Damages for Fed Ex or UPS Shipments
1.
All items shipped via Fed Ex or UPS are insured.
2.
The customer is responsible for inspecting and
reporting (to the delivery person) any obvious damages to
package exteriors prior to accepting the package.
3.
Where shipped items have experienced damages
internally, the customer is responsible for reporting the
damages to Chesapeakecrafts.com immediately via email.
4.
We require a picture of any damages and the box the
package was shipped in.
5.
We will contact the shipping service and complete the
necessary claim paperwork.
Upon receipt of supporting documentation from Fed Ex or
UPS, we will replace lost or broken goods at no additional
charge to the customer.
Please follow the instructions provided below and in all
cases send an e-mail to Chesapeakecrafts.com with the
details of the damage.
Include the carrier (Fed Ex or UPS), invoice number, date of
delivery, extent of damage, and any additional information
regarding the problem to ensure the claim process goes
smoothly
Damaged Procedures for Fed Ex or UPS:
1.
Report all damages within 10 Days from the ship date.
Any report of damage after this time frame will not be
accepted.
2.
Email Chesapeakecrafts.com immediately. To assist us
with claim paperwork, please provide the following
information:
●
Carrier (Fed Ex or UPS)
●
Invoice number
●
Number of Boxes received
●
Description of damages
3.
Pictures of the damaged item and the shipping box are
required to assist us with the claim paperwork.
4.
Pictures must be provided in a timely manner (1-5
days). If we do not receive the pictures in this time frame,
your damage claim will be canceled.
5.
We will contact UPS or Fed Ex and arrange for an
inspection or advise you of further steps.
6.
UPS or Fed Ex will contact Chesapeakecrafts.com within
10 to 20 working days to advise us of the results of your
claim.
7.
Chesapeakecrafts.com will notify you of the results and
with your feedback determine if you want a refund or
replacement.
8.
Multiple Piece Shipment Damage: If one part of your
shipment is damaged and you now decide you want to
return the entire order then it is the customers responsibility
to pay for all return shipping of the non damaged items. You
will also be responsible for all original shipping on the non
damaged items. This now simply turns into a return order.
Again your damaged portion will be covered but the other
non damaged items are now a customer return and those
rules will apply.
IMPORTANT: DO NOT RETURN DAMAGED MERCHANDISE to
Chesapeakecrafts.com. Inspection must be made on your
premises. Returning items VOIDS any possibility of an
adjustment. All original packing materials must be kept even
if there is no apparent damage to the shipping carton.
Damages for Motor Freight Shipments
Larger items including 8' and 12' lighthouses and most
furniture pieces will be delivered by Motor Freight Curbside
Delivery. Items shipped by this method will be delivered to
your curbside. Please note that Motor Freight Delivery does
NOT include unpacking the item, placement, assembly, or
removal of packaging material. Some accessories and
furniture items delivered via motor freight will require some
assembly. Easy to follow assembly instructions are included.
Please note that, for all Motor Freight Deliveries, you must
be present to sign for, and inspect, your order. A driver will
call ahead to schedule a delivery time window.
Inspecting Your Delivery
Chesapeakecrafts.com offers quality products, and makes
every effort to ensure that these products are packaged and
delivered by the most reputable and qualified shipping
companies. Despite these precautions, the possibility does
exist that your order may arrive with minor transit damage.
It is imperative that you inspect your order for damages
before signing the freight bill.
When your order arrives, take time to inspect it to ensure
that
●
the paperwork is accurate
●
the correct number and type of items have been
delivered, and
●
the shipment is free from any damage or defect.
It is imperative that you make a report of any damage or
defect immediately upon delivery by noting the problem on
the shipping company’s Bill of Lading and contacting
Chesapeakecrafts.com via email.
Please do not discard the original packaging materials.
Chesapeakecrafts.com is unable to accept responsibility for
any shipping damage that has not been noted on the Bill of
Lading, or reported more than 24 hours following delivery. If
the driver will not wait for you to inspect it then sign the
form and print the the following statement "Driver will not
wait for inspection"